The participants will learn:
• The Attitude, Skills And Confidence To Interact With Customers, Consistently And Reliably.
• A Clear Understanding Of The Importance Of Service In The Organisation.
• The Initiatives For Service Improvement And;
• The Organisation’s Service Goals And The Skills To Help The Organisation Distinguish Itself By The Quality Of Its Customer Service And Relationships.

All Front-Liner Staff Dealing With Customers

Early Bird rate :RM 680 per person (Paid on or before 27th December 2009)
Normal Rate : RM 780 per person
10% discount of the total fees for 3 people from the same corporation/group.
10% discount of the total fees if you register online at http://www.tndp.com.my.

click here to view the brochure