As human, we face many obstacles and challenges. This can result in emotional exhaustion, depersonalization and reduced personal achievement which can further destroy the already fragile motivation and drive. Performance is considered to be a function of ability and motivation. Research and observation show that well motivated staff is more productive and creative. They have self induced, self generating drive that could be contagious to their co workers creating a positive working environment which in turn create a positive work attitude within the staff. When they feel positive and good about themselves, they will discover that they feel much better about their work and about the services they are providing. Everyone, and most of all the organisation, gains as a result. This also enhances your organization’s reputation for being easy to do business with.
This two days workshop will help the participants to :
• Develop a self awareness and understanding of their roles and responsibilities - that they can play a key role in projecting their company image;
• Understanding the difference between listening and hearing
• Understand the power of good attitudes
• Understand the power of a good team
• Show CARE- Courtesy, Attitude, Respect and Enthusiasm – The four aspects that can be a positive or negative in every contact your staff has with another person |
