What Will You Gain From the Course?
• Learn the psychology of customer anger
• See the importance of handling customer complaint
• Learn handling complaint calmly and constructively
• Build customer loyalty through successfully handling complaint

What Can You Expect of Your Learning Environment?
• Realistic training scenarios
• Practice and feedback
• Interactive and supportive team learning
• Quick and observable progress in learning
• Personalized coaching

• Sales people
• Sales Managers
• Customer Service people
• All level of employees who have contact with customers

Early Bird rate : RM 980 per person (Paid on or before 4th March 2010)
Normal Rate : RM 1080 per person
10% discount of the total fees for 3 people from the same corporation/group.
10% discount of the total fees if you register online at http://www.tndp.com.my.

click here to view the brochure